Gift card is not working at check outUpdated 6 months ago

Here are the main reasons your voucher may not be working:  

You have entered the code incorrectly: 

Sometimes digits and letters get mixed up. (EG 'I' and '1', 'O' and '0') 

TIP: If you have been sent a digital voucher, it is best to copy and paste the code directly 

You are using the incorrect site for the country your voucher came from: 

ALL vouchers that were purchased on our AU Website can ONLY be used on our AU Website (even if you are in another country). 

If you have used a partial amount of the gift card in-store, then the remaining amount can only be used in-store.  

If you are still having issues, please contact us HERE with an image of your gift card so we can assist 😊