Gift card is not working at check outUpdated 6 months ago
Here are the main reasons your voucher may not be working:
You have entered the code incorrectly:
Sometimes digits and letters get mixed up. (EG 'I' and '1', 'O' and '0')
TIP: If you have been sent a digital voucher, it is best to copy and paste the code directly
You are using the incorrect site for the country your voucher came from:
ALL vouchers that were purchased on our AU Website can ONLY be used on our AU Website (even if you are in another country).
If you have used a partial amount of the gift card in-store, then the remaining amount can only be used in-store.
If you are still having issues, please contact us HERE with an image of your gift card so we can assist 😊