How to report a missing package with FedEx

If your parcel has been marked as delivered with FedEx but you have not received the parcel, please see below the step-by-step guide, on how to report the package as missing:

• Open your Australia Post tracking and click "Track delivery with International Carrier" 
• Click the arrow next to "Manage Delivery" 
• Click "Report Missing Package" and follow the prompts to lodge this case. 
• Once you have lodged this case, please reply to your current email thread with your case number, so we can do the same with Australia Post. 

From here, we expect you to forward any correspondence from FedEx to us and we will do the same from our findings with Australia Post.  

If you have not yet reached out to our Customer Experience team, you can do so by contacting us HERE