I haven't received tracking information yetUpdated 6 months ago

Our dispatch team works hard to ensure we get all orders out the door as fast as possible! 

As noted in our website shipping section "orders can take up to two business days to process before being shipped; this may be longer if there is a huge promotion taking place." 

Please remember that business days do not include weekends or public holidays. 

You will receive a shipment confirmation once your parcel has left us. 

We appreciate your patience!

Current shipping time frames:

US Priority 1-2 business days (International US shipments 2-5 business days)

US Express 2-3 business days (International US shipments 3-10 business days)

US Standard 3-7 business days (International US shipments 5-10 business days)

• For international US shipments, some orders might be shipped from our Australian warehouse if the US warehouse is out of stock. In this case you may receive two separate tracking links.
• Shipping time may vary according to Australia Post time frames and zones and does not include order processing time.
• All orders are processed Monday to Friday (excluding public holidays) from 7am - 3:30pm AEST.
• Tracking advice will be sent to your email once your order has been dispatched.
• Orders can take up to two business days to process before being shipped; this may be longer if there is a huge promotion taking place.
• In some cases, we may need to contact you before your order can be shipped.
• To ensure there is no delay, please respond to any email/phone call from our Customer Experience Team