I received a faulty item, what do I do?
We are so sorry to hear that you have received a faulty item!
In order to investigate the issue with your item, we request the following information:
- Clear images of the item/s and the tags attached
- Clear images of the plastic sleeve and/or box barcodes
- Please provide a description of the fault
From there, one of our agents will be able to investigate and resolve this for you ASAP! 🙏
If you have an open investigation with one of our agents please allow up to 3 business days for an outcome,