What is 'wear and tear'?Updated 6 months ago
Wear and tear is damage that naturally and inevitably occurs as a result of wear or product aging.
Our team will always try to compensate our customers when a product does not meet quality standards.
The only time we can not accept a faulty return is when a fault falls under 'wear and tear' or 'misuse of a product'
Our team will take into consideration the following when assessing a faulty claim:
- The time-frame passed
- Has the product been misused?
- Has the product voided its warranty?
- The current quality and condition of the product
- The type of fault
- Have the washing instructions been followed