What is 'wear and tear'?Updated 6 months ago

Wear and tear is damage that naturally and inevitably occurs as a result of wear or product aging. 

Our team will always try to compensate our customers when a product does not meet quality standards. 

The only time we can not accept a faulty return is when a fault falls under 'wear and tear' or 'misuse of a product' 

Our team will take into consideration the following when assessing a faulty claim: 

• The time-frame passed 
• Has the product been misused?  
• Has the product voided its warranty?
• The current quality and condition of the product 
• The type of fault
• Have the washing instructions been followed