Why is my order in a Security Check?Updated 6 months ago
We care about our customers and the protection of their money.
All online retailers receive fraudulent transactions, which causes both us and the innocent parties much inconvenience and distress.
We have a security system in place that flags orders whose details need to be confirmed. Don't be alarmed if this is you!
This may simply be because your card does not match the new address you have just moved into.
Our team will contact the cardholder and simply confirm details with them to ensure it is the card owner that has placed the order and not an online thief!
Once details are confirmed, orders are resumed and processed as normal.
In no way is this process intended to discriminate, offend or inconvenience our customers; we genuinely want our customers' details to be secure when shopping online :)