Do you have a warranty on your products?Updated 3 months ago
We do not have a set warranty for our products, however, if your product happens to become faulty please contact our team as soon as possible and we will deal with your faulty item as quickly as possible!
Please note we take into consideration the below before proceeding with an outcome.
- How long have you owned the goods?
- Are the quality of the goods acceptable?
- Has the product been misused?
To contact our team regarding an issue with your item, we request the following information:
- Clear images of the item/s and the tags attached
- Clear images of the plastic sleeve and/or box barcodes
- Please provide a description of the fault
From there, one of our agents will be able to investigate and resolve this for you ASAP! 🙏
If you have an open investigation with one of our agents please allow up to 3 business days for an outcome,