Do You Have a Warranty on Your Products?Updated 3 days ago
While Culture Kings does not have a set warranty period across all products, if you believe an item you have purchased has developed a manufacturing fault, please get in touch with our Customer Experience team as soon as possible.
Our team will assess each faulty product claim individually and work with you to determine the most appropriate outcome.
What Is Considered a Fault?
Warranty and faulty product claims are generally assessed based on whether the issue appears to be the result of a manufacturing fault or defect.
Before submitting a claim, we kindly ask that you consider whether the issue appears to be a manufacturing fault or the result of general wear and tear, regular use, accidental damage or misuse.
Products will naturally show signs of wear over time, and we cannot guarantee an outcome for issues that are consistent with reasonable wear and tear. We want to be transparent about this before you submit your claim so we don't disappoint you with an outcome we may be unable to provide.
What Do We Consider?
When assessing a potential fault, our team may take into consideration factors including:
How long you have owned the item
The nature and condition of the product
Whether the issue is consistent with a manufacturing fault or reasonable wear and tear
Whether the product has been misused, accidentally damaged or cared for incorrectly
What Do I Need to Provide?
To help our team assess your item as quickly as possible, please provide:
Clear images of the item and the fault
Clear images of any product tags or labels
Clear images of the plastic sleeve, packaging or box barcode where available
A detailed description of the fault and how it occurred
Your order number or proof of purchase where available
Once we have the required information, one of our team members will review your claim and advise you of the next steps.
If you already have an open faulty item investigation with our team, please allow up to 3 business days for an outcome.
You can submit a request to our Customer Experience team HERE.
Please note that submitting a faulty item claim does not automatically guarantee a refund, replacement or store credit. Each claim will be assessed individually based on the product, circumstances and applicable consumer guarantees.