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Culture Kings FAQ Page US

Before reaching out, we kindly ask that you please wait for the full timeframe for your order to arrive depending on what you have selected at the checkout: 

US Express Shipping: 2-3 business days (International US shipments 3-10 business days)
US Standard Shipping: 3-7 business days (International US shipments 5-10 business days)

Click here to view the current shipping timeframes.

Orders can take up to two business days to process before being shipped; this may be longer if there is a huge promotion taking place.
You will receive a tracking link via email as soon as that leaves us 😊

Thanks for your patience in the meantime!

Where is my order?

Yes, you are welcome to return your item/s within 30 days of the purchase date. 

VEGAS INSTORE RETURNS: 
We will only provide an exchange or store credit for online purchases. No refunds can be issued in-store. 

View our store locations here.

ONLINE RETURNS: 
Please click here to begin lodging your online return.

A $6.95 handling fee is automatically deducted from your refund or store credit when lodging a return via our returns portal.

Please ensure the item is unworn with tags attached 😊 


Can I return my order?

In order to change or cancel your order, you will need to give us a call on +1424-372-8454

Please have your order number ready (your order number will start with CK), and let us know what changes you need (e.g. size or colour) so we can get this sorted as soon as possible!

Alternatively, please reply to your confirmation email with your requested changes!

Please note that we are unable to add or change items in your order once placed, it will have to be fully cancelled and replaced. 
Sometimes this can mean that other items in your order have since sold out and you might miss out if this is cancelled.

I need to change/cancel my order

We care about the safety of our customers which is why sometimes Culture Kings may require further verification of your order to ensure the purchase was authorized by the cardholder. We have a security system in place that flags orders whose details need to be confirmed. Our security team will contact you for verification via email or phone if your order has been flagged by our automatic Security Check system. This email will come from orders@culturekings.com

If we don't receive a response to our Security Check enquiry, the order will be cancelled within 48-hours of first contact.

Verification may be required for a multitude of reasons and at the discretion of Culture Kings. We are happy to explain further via email if you require further information.

Please respond to any email/phone call from our team as soon as possible to ensure there is no delay with your order.

Get more information

ORDERS

PAYMENTS, PROMOS & GIFT CARDS

SHIPPING & DELIVERY

CULTURE KINGS EXCLUSIVES

PRODUCTS & SIZING

RETURNS

Get support

How Do I return
a purchased item?

Shipping Rates
& Delivery Timeframes

ONLINE

CHAT WITH US

SEND US AN EMAIL

CALL

USA
Call: +1 424-372-8454
SMS: +1 888 402 5359

INTERNATIONAL
Call: +617 3345 0511

CHAT WITH US

SEND US AN EMAIL

USA
Call: +1 424-372-8454
SMS: +1 888 402 5359

INTERNATIONAL
Call: +617 3345 0511

Get more information

ORDERS

PAYMENTS, PROMOS & GIFT CARDS

SHIPPING & DELIVERY

CULTURE KINGS EXCLUSIVES

PRODUCTS & SIZING

RETURNS

Get support

How Do I return a purchased item?

Shipping Rates & Delivery Timeframes

CHAT WITH US

SEND US AN EMAIL

USACall: +1 424-372-8454SMS: +1 888 402 5359

INTERNATIONAL Call: +617 3345 0511

How Do I return
a purchased item?

Shipping Rates
& Delivery Timeframes

USA
Call: +1 424-372-8454
SMS: +1 888 402 5359

INTERNATIONAL
Call: +617 3345 0511