Culture Kings FAQ Page US logo
Culture Kings FAQ Page US logo

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GIFT CARDS

Give the gift of choice with a Culture Kings gift card, for more info click here!

Gift Card Balance

Need to check your remaining Gift Card Balance?. We can certainly help you with this, please reach out to us HERE with your full gift card code or a clear image of the gift card and we'll let you know the balance!

I haven't received my gift card?

All gift cards worth over $200 may be subject to a security check that will take up to 48 hours to complete before the issue of your gift card,. If you have not been contacted within 24 hours of your gift card purchase please check your junk/spam fol

I have lost my gift card code, can you re-send it?

Gift cards are treated like cash because they represent a stored monetary value. They are essentially a form of prepaid currency that can be used to make purchases. When a gift card is lost or stolen, it is challenging to replace because, unlike othe

Can I purchase a gift card using Afterpay/Klarna?

You can not purchase a Gift Voucher using Afterpay or any third-party installment plans. We only allow a full payment. *With all Gift Voucher purchases we strongly recommend that you checkout using Paypal to avoid the security check process.

Can I use a gift card to purchase another gift card?

Unfortunately, you cannot do this. We only accept full payments through a verified Visa, Mastercard or Paypal.

Can I use more than one gift card code on my order?

Yes! You can add up to five gift card codes at check-out.

Where do I apply my gift card?

Gift Cards are applied at the > Information screen of the checkout,. To redeem your online voucher apply the code to the "Discount Code/Gift Card" field to apply the amount to your order - Any residual order value will need to be paid via Credit, Deb

Why isn't my gift card working at the checkout?

Here are the main reasons your voucher may not be working:. You have entered the code incorrectly:. Sometimes digits and letters get mixed up. (EG 'I' and '1', 'O' and '0'). TIP: If you have been sent a digital voucher, it is best to copy and paste t

Am I eligible for NFS items when I buy a gift card?

If you are simply purchasing a gift card please be aware that it will not be eligible for NFS(Not for Sale) items. Please note that when you purchase a gift card, it does not qualify for NFS (Not for Sale) items. NFS items are complimentary gifts off

HOW DO I RETURN
A PURCHASED ITEM?

SHIPPING RATES
& DELIVERY TIMEFRAMES

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ONLINE

CHAT WITH US

Live chat support with a Culture Kings product expert. Also available online by hitting the "CHAT" button in the bottom right hand corner of our website

SEND US AN EMAIL

Our Customer Experience team are here to help! Shoot us through an email here and we will get back to you ASAP

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CALL

USA
Call: +1 424-372-8454

Available via Email & Online Chat

Sunday - Thursday | 12pm - 12am PST

Friday | 1pm - 6pm PST

INTERNATIONAL
Call: +1 424-372-8454

Available via Email & Online Chat

Sunday - Thursday | 12pm - 12am PST

Friday | 1pm - 6pm PST