Why isn't my gift card working at the checkout?Updated 3 days ago

If your gift card isn’t working, there are a few common reasons why:

1. The gift card code has been entered incorrectly

Some letters and numbers can be easy to mix up, such as “I” and “1” or “O” and “0”.

TIP: If you received a digital gift card, we recommend copying and pasting the code directly into the gift card field to avoid any errors.

2. You’re using the gift card on the wrong country website

Gift cards are country-specific and must be redeemed on the same Culture Kings website they were originally purchased from.

For example, a gift card purchased through our Australian website can only be redeemed on the Australian website, even if you are currently located in another country.

3. You’ve partially redeemed your gift card in-store

If part of your gift card balance has been used in-store, the remaining balance may only be available for use in-store.

In some cases, our team can manually convert the remaining balance for online use. Please contact our Customer Experience team for assistance.

Still having trouble?

If you are still having issues, please contact us HERE with an image of your gift card so we can assist 😊