I Need To Return An Item
This is a common error made. Because each hat is an individual item, you can not select the exchange return category because there is only one size of each 9FORTY A-Frame hat. Please click the store credit option so that you can replace an order
When you are lodging an exchange for a different size in the returns portal, there are times when the stock is not available. This means that either the item is out of stock or low in stock, which we can not guarantee will still be available by the
Our returns portal has some limitations,. As each product has a different SKU within our system, you can not select to exchange an item with an alternate product. In this instance, we advise that you select the store credit option so that you can rep
You can return your item back to us, for a refund so long as it is NOT a SALE PURCHASE & it meets our Return Policy criteria. Once you have logged your return request you can request an Instant Refund via Refundid once the item has been sent back
Culture Kings would like you to be happy with the purchases that you make. As a consumer, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to
No return items can be shipped to stores, they need to come back to our warehouse or be physically taken in store. Lodge via the Returns Portal here: Australia/International (excluding US/Canada) New Zealand OR you can head into your closest store
Yes, you can change your return request, however, you will need to reach out to our Customer Experience team to cancel the original return request 🙏 Lodge your ticket here and select 'I HAVE A RETURNS INQUIRY' then 'I would like to change my return'
Yes 🙌 you are welcome to return more than one order in the same return parcel to save on postage costs!. Please make sure you lodge each return separately online through our returns portal and follow all the prompts. We also ask that you clearly wri
You are only required to send back the item you would like to return if it was a part of a bundle!. However, we can only offer size exchange for the same item or store credit for the amount you've paid for that item. You can lodge your order return H
No, you don't have to use the full amount in one go. Any remaining funds will remain on the voucher for future purchases. You can send us a message HERE with a photo of the full code and we will let you know the remaining balance. 😊
Is your item too big or small?. All you need is your order number and email address to get started... It really is as easy as that! Submit your return HERE. This information is provided in the shipping and returns section on our website along with ou
Yes, you can!. Any items purchased using a voucher will be issued a gift voucher or exchange in return.
Online store credit can only be redeemed online however if you have purchased a digital or physical gift card you can use this in-store or online!
Once your return is delivered to our warehouse, please allow up to 3 business days for your order to be processed. Our team is working around the clock to process all returns, so we thank you for your patience. We recommend using tracked post for all
After we receive your return, it can take up to 5 business days (Mon-Fri) to be processed. You will only receive an email confirmation once your return is complete. So there is still a chance your return order is in the queue to be completed. If you
EXCHANGE/STORE CREDIT: Your return will be processed as per normal and your Afterpay instalments will remain the same REFUND: The refunded amount all depends on the current status of your Afterpay payments. The total amount of the instalments you
Once received, your return will take up to 3 business days to process. We recommend using tracked post for all returns to ensure your items arrive safe and sound back to us. Once your return/exchange has been processed, you will receive an email
Shipping costs may vary as post offices charge by weight!. Unfortunately, all return shipping costs do have to be covered by the customer and are non-refundable. If you are opting for an exchange, we will send your new item out to you free of charge
Culture Kings can only refund via the same method of payment on your order. If you no longer have that card, your bank will release the funds to the account that the card is associated with so please check your online banking.
We currently offer free return labels for any exchange or store credit request on shoe purchases over $100 (AUS and NZ only). Please contact us HERE to obtain your free shoe returns label. We can only provide this for you if you have lodged the
