RETURNS
Changed your mind? No stress. Our returns process is easy and seamless click here for more info!
What Is Your Return Policy?
This is a common error made. Because each hat is an individual item, you can not select the exchange return category because there is only one size of each 9FORTY A-Frame hat. Please click the store credit option so that you can replace an order
How Does My Return Work If I Used Afterpay or Klarna?
When you are lodging an exchange for a different size in the returns portal, there are times when the stock is not available. This means that either the item is out of stock or low in stock, which we can not guarantee will still be available by the
The Size I Want to Exchange Is Not Available, but I Can See It on the Website?
When lodging an exchange through our returns portal, you may notice that a size showing as available on our website is not available to select for an exchange. This generally means the item is either out of stock or running low in stock. As exchanges
Can I Return Multiple Orders in One Return Parcel?
You can return your item back to us, for a refund so long as it is NOT a SALE PURCHASE & it meets our Return Policy criteria. Once you have logged your return request you can request an Instant Refund via Refundid once the item has been sent back
I Ordered a Bundle. Can I Return Part of It?
Culture Kings would like you to be happy with the purchases that you make. As a consumer, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to
When Will I Receive My Exchange Item?
No return items can be shipped to stores, they need to come back to our warehouse or be physically taken in store. Lodge via the Returns Portal here: Australia/International (excluding US/Canada) New Zealand OR you can head into your closest store
Can I Get a Refund Back to a Different Card?
Yes, you can change your return request, however, you will need to reach out to our Customer Experience team to cancel the original return request 🙏 Lodge your ticket here and select 'I HAVE A RETURNS INQUIRY' then 'I would like to change my return'
How Do I Package My Return?
All return items must be securely packaged inside a protective shipping bag or box. You can reuse the packaging your order arrived in or purchase suitable packaging from your local post office. Please ensure your items are protected during transit an
When Will My Return Be Processed?
Once your return has been delivered to our warehouse, please allow up to 10 business days for our Returns Team to process it. You can check whether your return has arrived by using the tracking number provided on your return label. For international