What is your return policy?Updated 3 months ago
Head to our Returns section for all the details!
Culture Kings would like you to be happy with the purchases that you make.
As a consumer, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure is not a major failure.
If you believe you have received a faulty/incorrect item, you must report this to us as soon as possible, so that we can rectify the issue please report your issue HERE
- All returns must be received within 30 days of the purchase date.
- Face mask, underwear and earrings cannot be returned due to hygiene reasons
- Gift cards can not be returned and are not redeemable for cash.
- Please ensure all items are packaged securely and arrive back to us in their original, unworn condition. Including tags, boxes, casing, etc. We reserve the right to deny any item that does not meet these requirements.
- Shoe boxes musn't be taped, written on or damaged as we will not be able to on-sell a damaged shoe box, it must be returned in the same condition that you received it.
- Your original shipping costs are not refundable, as they are paid to the postal service to complete the initial delivery.
Once your return has been processed, you will receive a confirmation email from our team.
Final Sale items can not be returned for a refund unless deemed faulty.
If you claim a free gift/s with your order and return your items for a refund, the free gift/s must also be returned
Submit your return HERE