When Will My Return Be Processed?Updated 38 minutes ago

Once your return has been delivered to our warehouse, please allow up to 10 business days for our Returns Team to process it.

You can check whether your return has arrived by using the tracking number provided on your return label.

For international returns, it is the customer's responsibility to keep the tracking information provided by the post office or chosen carrier when sending the parcel. Please use this tracking to monitor your return and confirm when it has been delivered back to us.

Please note that a delivered tracking status does not mean your return has been processed. All returns must be physically opened, inspected and reviewed by our Returns Team before a refund, exchange or store credit can be processed.

Unfortunately, our Customer Experience team cannot process or approve your return before it has been inspected by our Returns Team.

Once your return has been completed, you will receive a confirmation email with the outcome.

If 10 business days have passed since your return was delivered and you have not received an update, please feel free to contact our Customer Experience team HERE and we will be happy to look into this for you.