ORDERS
If you've got questions about your order or need more info, just hit us up by clicking here!
I want to cancel my order
Due to shipping delays, we have run out of our black hat boxes that are usually used to protect all caps in transit. To ensure your pieces arrive to you safely, they will instead be packed in a small CK white shipping box that will help keep them
I have a faulty/incorrect/missing item, what do I do?
When a transaction is authorised, it is confirming to the merchant that your card is valid and there's money in your account to pay for what you're buying. The transaction amount is then taken from your funds that are available and the transaction
Can I change my shipping address?
Because we have thousands of customers on our website at once looking at items, this means there is always an unfortunate chance you may both purchase the same LAST item. This is a common thing that can happen with any online order to cause an
Can I add/change or item on my order?
Oh no! Let's get this sorted for you ASAP. Please lodge a ticket and provide the below information: 1. Photo of the fault and the soles of the shoes. 3. Let us know the fault with the shoes. 4. Let us know if the packaging was a satchel or a box
Can I change my billing address?
It sounds like this parcel is being returned back to our warehouse! Usually, the only times where parcels are sent back to us is when: - There is an attempted delivery - The parcel is not collected from the Post Office - The address was incorrect
I have lost my in-store receipt
If a Pending Transaction was made to your card but your order didn't go through there are a couple of factors that could have made this happen: The ZIP Code on your billing address was entered incorrectly Insufficient funds Your CVC number was
I purchased something in-store and it's faulty, what do I do?
With in-store purchases, you will need to head back into the store so that they can rectify this for you. If you do not have a local Culture Kings store, please submit a request with the following information:. From here we can have this investigated
Are the items in my cart held for me?
In the case you receive an incorrect item, please fill out and submit a request HERE with Images of the Items and the Tags attached. From there, one of our Customer Experience agents will be able to investigate and resolve this for you ASAP! 🙏 *If