Can I Change My Shipping Address?Updated 23 days ago

If your order has not yet been processed or dispatched, our Customer Experience team may be able to update your shipping address. Please contact us as soon as possible with your order number and correct address.

Our Customer Experience team is based in Australia, while our warehouses may continue processing orders outside of our operating hours. This means your order may be dispatched before we have the opportunity to action your request, so address changes cannot be guaranteed.

Once your order has been dispatched, we can no longer change the address. You will need to contact the shipping carrier directly to see if a redirection is possible.

Please Note

Customers are responsible for providing the correct shipping address at checkout. If your order is successfully delivered to an incorrect address provided at checkout, we may be unable to recover the parcel or provide a refund, replacement or compensation.

We strongly recommend double checking your shipping details before placing your order.