I Want to Cancel My OrderUpdated a day ago

Once an order has been placed, we cannot guarantee that it can be cancelled.

Our team works quickly to process and dispatch orders, so if you would like to request a cancellation, please contact our Customer Experience team as soon as possible.

If your order has not yet been processed or shipped, our team will do their best to cancel it for you. However, if your order has already progressed too far through our fulfilment process, we may be unable to stop it.

Please Note

Our Customer Experience team is based in Australia. If you contact us outside of our operating hours, we may not be able to review your cancellation request until our team is back in the office.

Our US warehouse continues to process and dispatch orders outside of our Australian Customer Experience operating hours. This means your order may be processed or shipped before a team member has had the opportunity to see your cancellation request.

For this reason, submitting a cancellation request does not guarantee or confirm that your order will be cancelled. Your cancellation is only confirmed once you receive confirmation from our team.

If we're unable to cancel your order, you can lodge a return once it has been received, provided the items meet our Returns Policy.

Submit a cancellation request by contacting us HERE.