My parcel was attempted delivery, what do I do?Updated 3 months ago
Attempted delivery means the courier was unable to fulfill the delivery to your address.
To reschedule your delivery or to confirm if your parcel has been taken to a post office, please contact the courier directly.
If you don’t schedule redelivery within 48 hours, or pick up your parcel from a post office within a few days, your order will be marked as “unclaimed” and be sent back to our warehouse.
If you are unable to reschedule or collect your parcel, please reach out to us.
Please note: "return to sender" parcels can take a couple of weeks to arrive back at our facility.