What is a security check?Updated 22 days ago

Culture Kings may require additional verification on an order to confirm that the purchase has been authorised by the cardholder.

Security checks help protect our customers against unauthorised or fraudulent transactions, including situations where payment details may have been used without the cardholder's permission.

Please know that a security check does not mean we are accusing you of fraud or malicious intent. It is simply an additional precaution we take to help keep you, your payment information and our customers safe.

Orders may be selected for verification for a number of reasons and at the discretion of Culture Kings. If we’re unable to verify that a payment has been authorised, the order may be cancelled and refunded.

If your order requires a security check, our team will contact you via email or phone. Please respond as soon as possible to avoid delays with your order.

All security check emails will come from [email protected]. Please reply directly to the email you receive rather than submitting a new enquiry through our website. This ensures our Security Team can review your response and assist with your order as quickly as possible.