Submit your request <a href="https://www.culturekings.com/">here</a>

Submit a request

Culture Kings FAQ Page US

<p>We do not have this service available to customers outside of Australia.</p>

You can get an Instant Refund, once you have sent your return package back to us. This is only available to Australian customers eligible for a refund on their return.  *We have the right to take the funds back, if the process is not followed or

How does Refundid work?

PAYMENTS, PROMOS & GIFT CARDS

Why didn't I receive a hat box?

How to report a missing package with FedEx

I have been charged twice for my order

My order says items will be shipped separately

I received faulty shoes, what do I do?

My tracking says 'return to sender'

My order didn't go through but I charged for it

I requested to cancel my order but still received a shipment notification

I received the incorrect item, what do I do?

I received a faulty item, what do I do?

I want to cancel my order

Can I change my shipping address?

Can I add/change or item on my order?

Can I combine my orders into one shipment?

I didn't receive an order or shipping confirmation email

Can I change my billing address?

I purchased something in store and it's faulty, what do I do?

Can I upgrade my shipping to express?

When will I get my refund?

I am having trouble completing my order at check out

I have lost my in-store receipt

Pricing and errors on the website

I need to make a change to my order

I'm missing an item from my order

Why has my order been cancelled?

Can I purchase something online that is only available in-store?

What does unfulfilled status mean?

I used Protonmail as my email address

Are the items in my cart held for me?

What is 'wear and tear'?

I saw something on sale and now it's full price

I didn't receive an invoice in my order

I purchased this item previously and now it's on sale

ORDERS

Afterpay is not showing as available

Can I use multiple discounts on one order?

TCN, HIM, HER, TEEN or KIDS gift cards

I paid for an item that is now on sale

What is a security check?

I want a discount code

How does my refund work with Afterpay?

Can I purchase a gift card using Afterpay?

Do you accept cryptocurrency as a payment method?

Am I eligible for NFS items when I buy a gift card?

Do I need to pay tax?

Can I combine my orders to claim NFS?

I need to change my digital gift card to a physical one

I paid through Afterpay but have not recieved a confirmation email

Can I use a gift card to purchase another gift card?

Can I change my payment method?

Why is my order in a Security Check?

Do I get holy grail tokens for my online purchase?

How do I pay using a gift card or store credit?

When does my gift card expire?

Fraud protection

What is Afterpay?

I haven't received my gift card?

Why can’t I use Afterpay to buy a gift card?

What payment types are accepted?

Bundles

Why can I not check out with Afterpay?

Can I cancel a gift card purchase?

Is Afterpay available on hyped release shoes?

I am having trouble completing my order

When will I receive my digital gift card?

I have lost my gift card code, can you re-send it?

Gift card is not working at check out

Can I pay in a different currency?

Do you price match?

Can I use a gift card online and in-store?

Can I use more than one gift card code on my order?

Do you offer a discount for bulk purchases?

Split Payments Online

Gift Card Balance

Labor Day Promo

What countries do you ship to?

Why am I being charged for customs fees on my order?

The courier has lost my package

My tracking link doesn't work

I haven't received tracking information yet

Will my shipping costs be refunded if my order is "return to sender"?

Why was I charged for shipping on my Jordan release order?

My parcel was attempted delivery, what do I do?

Will I receive my order before the weekend?

What if my safe drop delivery is stolen?

Do you provide a click & collect option?

Do you ship from store?

Do I need to sign for my parcel?

Do you deliver to PO boxes?

My tracking says delivered but I haven't received my order

Do you deliver on weekends?

Where is my order being shipped from?

International customs and import fees

Shipping prices

My cart says some items will ship from Australia

SHIPPING & DELIVERY

Culture Kings on Discord

I want to be a Culture Kings Influencer!

I want to model for Culture Kings!

How do I set up the levitation display?

My NFS gift hasn't added to my order

Celebrity in-store appearances

What is Not-For-Sale?

Do you have promotion or discount codes?

How can I leave feedback about my Culture Kings experience?

Can I pre-order an item?

How do I unsubscribe for Facebook messenger messages?

Does Culture Kings franchise?

Culture Kings hall of fame

CULTURE KINGS EXCLUSIVES

UV Active Material Care Guide

Glow apparel

Jewellery care guide

General information about our fashion face masks

What is House of Auric?

Headwear sizing guide

NBA jersey size guide - mens sizing

How do I look after my new item?

Are your products authentic?

Is your jewellery real gold?

New Era headwear styles

Youth size guide

NBA jersey size guide - kids sizing

Mens jumpers & jackets size guide

Mens bottoms size guide

Can you hold items?

Can I check if my item will be restocked?

What size are your shoes listed in?

Do you have a warranty on your products?

Can I return my face mask?

Is House of Auric real gold?

Mitchell & Ness headwear styles

My jewellery has tarnished

What is KT gold?

Womens bottoms size guide

Women's footwear size guide

What is the best way to care for my new sneakers?

Can I go to a watch repairer or jeweller?

How do I clean my new hat?

Do you sell extra watch links?

Does the jewellery have real diamonds?

Kids headwear sizing guide

Youth shoe size guide

Infant size guide

Do you sell gift cards?

Is my watch waterproof?

What is gold plating?

I have only received one earring?

What is a K-FRAME?

Toddler shoe size guide

What does 'high-crown' mean?

Ring sizing

What is my bracelet size?

How do I curve a flat brim hat?

What length chain should I purchase?

Do the pendants come with a chain?

Vintage Tees

PRODUCTS & SIZING

I purchased a youth hat on accident

The size I want to exchange is not available, but I can see it on the website?

I want to exchange an item for a different item

I want to return my item for a refund

What is your return policy?

Can I return/ship my online purchase in-store?

Can I change my return request?

Can I return multiple orders in the one return parcel?

I ordered a bundle, can I return only part of it?

Do I have to spend my store credit all at once?

How can I return or exchange my order?

Can I return something that was purchased with a gift voucher?

Can I use my online credit in-store?

Has my return been processed?

Have you received my return?

How does my return work if I have used Afterpay?

When will I receive my exchange item?

How much does it cost to return an item?

Can I get a refund back to different card?

How do I get a free return slip?

RETURNS

How does Refundid work?

How Do I return
a purchased item?

Shipping Rates
& Delivery Timeframes

ONLINE

CHAT WITH US

SEND US AN EMAIL

CALL

USA
Call: +1 424-372-8454
SMS: +1 888 402 5359

INTERNATIONAl
Call: +617 3345 0511

CHAT WITH US

SEND US AN EMAIL

USA
Call: +1 424-372-8454
SMS: +1 888 402 5359

INTERNATIONAl
Call: +617 3345 0511

How does Refundid work?

How Do I return a purchased item?

Shipping Rates & Delivery Timeframes

CHAT WITH US

SEND US AN EMAIL

USACall: +1 424-372-8454SMS: +1 888 402 5359

INTERNATIONAl Call: +617 3345 0511

How Do I return
a purchased item?

Shipping Rates
& Delivery Timeframes

USA
Call: +1 424-372-8454
SMS: +1 888 402 5359

INTERNATIONAl
Call: +617 3345 0511