I have a faulty/incorrect/missing item, what do I do?Updated 2 years ago
We are so sorry to hear that you have experienced an issue with your order!
In order to investigate the issue with your item, we request the following information:
FAULTY ITEM/S:
- Send clear images/videos clearly outlining the fault as well as an image of the whole item.
(If you are reporting faulty shoes provide images showing the bottom of the shoe) - Let us know if the product you received came inside a plastic sleeve,
(Disregard if the item in question is a hat)
Submit a request by contacting us HERE
INCORRECT ITEM/S:
Could you please complete the below 3 steps;
Send through a photo of the incorrect product
Send through a photo of the tag attached to the item AND the tag attached to the plastic sleeve/or the barcode sticker on the box (this allows us to see if the item was labeled incorrectly)
Please let us know if the product you received came inside a plastic sleeve,
(Disregard if the item in question is a hat)
Submit a request by contacting us HERE
MISSING ITEM/S:
Please check your emails first!
Our team may have tried to reach out to you in regards to an issue fulfilling an item.
In this circumstance we will need you to send through photos of the following:
- Items you did receive
- The full packaging that your parcel came in, front and back (this includes the CK parcel bag or box)
All this information will help our team locate your parcel being packed in the warehouse via CCTV, and we can pinpoint at what stage your item has gone missing.
Submit a request by contacting us HERE