I Purchased Something In Store and It’s Faulty. What Do I Do?Updated 3 hours ago

If you purchased an item from a Culture Kings store and believe it is faulty, we recommend returning to the store of purchase with the item and your proof of purchase. Our store team can assess the item and assist with the next steps and this is the fastest route! 

If you do not have a Culture Kings store nearby, please contact our Customer Experience team and provide:

• A copy of your store receipt or other valid proof of purchase
• Clear photos or videos showing the fault
• Clear photos of the item and any attached tags
• A detailed description of the fault and how it occurred

Our team will review the information provided and advise you of the available resolution.

Please note that submitting a faulty item claim does not automatically guarantee a refund, replacement or store credit. Each claim will be assessed individually based on the item, the nature of the issue and applicable consumer guarantees.

Submit your request HERE.