I received the incorrect item, what do I do?Updated a year ago

We are so sorry to hear that you have received the incorrect item!

In order to investigate the issue with your item, we request the following information:

• Clear images of the incorrect item/s and the tags attached
• Clear images of the plastic sleeve and/or box barcodes

From there, one of our agents will be able to investigate and resolve this for you ASAP! 🙏

If you have an open investigation with one of our agents please allow up to 3 business days for an outcome,

Submit a request by contacting us HERE