What countries do you ship to?
We ship all around the world but sadly due to restrictions we aren't able to ship to certain countries. To check if we can deliver to you please click HERE.
SHIPPING & DELIVERY
21 articles
Delivery Information
Articles
Why am I being charged for customs fees on my order?
Our website states in the shipping information section that orders over a certain value may be subject to customs set by your local authority. We advise that you check with your local customs department to find out if taxes will apply to your order.
The courier has lost my package
Sorry to hear that your order is not with you by now! On the occasion that this parcel is deemed lost, we will not leave you empty-handed but do need to follow the appropriate steps to understand what has gone wrong here. Please send through any
My tracking link doesn't work
Our system only allows us to send Tracking through Australia Post by default. If you are having difficulty tracking an item please check the tracking number in one of the below courier links as this is often the issue. Australia/New Zealand
I haven't received tracking information yet
Due to our Mayhem Sale, we have had to allow extra business days of processing time during this busy period due to the massive influx of orders. As noted in our website shipping section - "orders can take up to two business days to process before
Will my shipping costs be refunded if my order is "return to sender"?
We receive return-to-sender parcels every day!. If your parcel is returned due to this, unfortunately, your shipping costs will not be refunded. This is because our postal partners have still completed the transit service and attempted to deliver you
Why was I charged for shipping on my Jordan release order?
All of our Jordan releases have express shipping permitted as the only shipping method at the checkout!. This is because our dispatch team prioritizes these orders to have these orders processed with care and despatched ASAP!. Please note: orders are
My parcel was attempted delivery, what do I do?
Attempted Delivery means Auspost was unable to fulfill the delivery to your address. To reschedule your delivery or to confirm if your parcel has been taken to a post office, please contact Australia Post directly. If you don’t schedule redelivery
Will I receive my order before the weekend?
We do not have this service available for customers outside of Australia.
What if my safe drop delivery is stolen?
We require signatures upon deliveries of all our customer's parcels! This is to ensure the safety of delivery and to prevent stolen parcels. If you are not home to sign for your parcel it will be taken to your local post office. In some cases our
Do you provide a click & collect option?
Not yet! Unfortunately, our stores don't have the facilities for a 'click and collect' service just yet. However, we do offer EXPRESS SHIPPING with online orders! Our Ninja Packers will get your order dispatched ASAP - check out our current
Do you ship from store?
No sorry, all products in stores can only be purchased if you are physically in one of our stores due to the large capacity we hold in our Warehouses being able to provide you with 1000's of different styles. Stay tuned though! This is something
Do I need to sign for my parcel?
Yes, you do! If nobody is home to receive the parcel, the shipping company will leave a card/email for you to head to your local post office to collect with your ID. Please note: If you request a safe drop, this will void any warranty with Culture Ki
Do you deliver to PO boxes?
We deliver to PO boxes!. Just click 'Collection Point' at checkout to select the most convenient location for you. *This is not applicable for same-day delivery orders
My tracking says delivered but I haven't received my order
We're sorry to hear that you have not received your order!. It is important that the below process is done before contacting us so that we can chase this up straight away!. USPS: https://www.usps.com/help/missing-mail.htm. DHL EXPRESS: to lodge an in
Do you deliver on weekends?
Most couriers operate Monday-Friday. Our shipping timeframe reflects these working days and any known delays with the Australia Post will be noted.
Where is my order being shipped from?
Due to our Mayhem Sale, we have had to allow extra business days of processing time during this busy period due to the massive influx of orders. As noted in our website shipping section - "orders can take up to two business days to process before
International customs and import fees
Customers outside of Australia may be liable to pay for customs and import duties. This is not within our control and we cannot pre-pay these taxes. We advise contacting your local customs office to find out if/how much these taxes may be before
Shipping prices
You can select the shipping method at checkout. Our Shipping Costs can be viewed HERE.
My cart says some items will ship from Australia
Due to stock discrepancies, sometimes we will split your order into 2 shipments. If one or more items in your cart are not available within our International dispatch centre, we will send them to you from Australia!. All relevant shipment information
"Authority to leave" or "Safe drop" permission
We understand that you may not be home to sign for your parcel,However, we DO NOT recommend authorizing "Authority to leave" or "Safe drop" permissions.In the event that a customer provides an "Authority to leave" or "Safe drop" permissions, this voi