SHIPPING & DELIVERY
Our shipping is quick and reliable, for more info about shipping click here!
Do you offer same-day dispatch?
We aim to dispatch eligible orders placed before 2 PM PST on business days (Monday–Friday) on the same day, excluding public holidays. While we always aim to get your order on its way as quickly as possible, some factors may delay dispatch, including
Do you deliver to PO Boxes or Military Addresses?
For PO Box deliveries, select ‘Collection Point’ during checkout and choose the most convenient available location. Please note that some shipping services may not be available for PO Boxes or Collection Points. We can ship to eligible military addre
What does ‘Attempted Delivery’ mean?
An “Attempted Delivery” update means the courier tried to deliver your parcel but was unable to successfully complete the delivery. If you receive this tracking update, we recommend checking your tracking information first for instructions from the c
Will I have to pay customs or import fees?
Customers outside of Australia may be liable to pay for customs and import duties. This is not within our control and we cannot pre-pay these taxes. We advise contacting your local customs office to find out if/how much these taxes may be before
Why have some of my items arrived without a plastic sleeve?
At Culture Kings, we’re committed to supporting more sustainable practices and reducing unnecessary waste wherever possible. As we stock products from a wide range of brands, packaging may vary between products and suppliers. Many of the brands we st